Frequently Asked Questions

IT Specifications
 

1. What are the IT Requirements for this program?
2. What is the role of the IT Contact?
3. Do we have to complete the surveys online?
4. Not all of our staff have email addresses. Can we still use the online survey?

1. What are the IT Requirements for this program?

Please review the IT Requirements document for details on how to prevent your firewall, spam filters, or other security settings from blocking program emails.

2. What is the role of the IT Contact?

The IT Contact is responsible for facilitating the technical aspects of the survey process. His/her role includes: white listing the program domains, IP addresses and email addresses on your institution's email server; participating in the Connectivity Test performed on March 1 to enable a smooth survey process; and being available during the survey live period from March 22 to April 16 to troubleshoot any technical issues like quarantined emails.

3. Do we have to complete the surveys online?

Yes.

4. Not all of our staff have email addresses. Can we still use the online survey?

Yes. The online survey can still be used as long as employees without email addresses are able to access the Internet. In this scenario, ModernThink will provide login sets (user names and passwords) for employees without email addresses so that they can complete the online survey. Institutions will need to alert ModernThink that they will require login sets and how many they will need for faculty, administration and exempt professional staff. The Primary Contact will coordinate this process.